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Home > Sales > Terms and Conditions

Terms and Conditions

How To Order


To order, call toll-free 800-421-2853 or call 828-658-3131. Write Palmer Wahl Instrumentation Group, 234 Old Weaverville Road, Asheville, NC 28804. FAX: 828-658-0728. E-mail: We accept verbal, FAX and letter purchase orders.


For technical assistance and latest availability, specifications and pricing, please contact the Palmer Wahl distributor nearest you, or the U.S. factory direct. It technical assistance is necessary, our engineering staff will be pleased to help. Office hours are 8:00AM to 5:00PM, EST, Monday through Friday.


Palmer Wahl reserves the right to modify, change or improve item specifications without notice. All items are fully guaranteed to conform to specifications stated in the current catalog or as quoted to the customer.


For quantity orders, please contact your local Distributor or our Customer Service Department or Click "Request A Quote" on any item.


Please contact the factory for a Return Material Authorization number (RMA) prior to returning any items or click "Product Return Request" on the website Service Menu. A restocking and reinspection charge applies to the return of incorrectly ordered items.


Terms of payment are net 30 days from date of invoice and are granted to customers with established credit or to those who provide satisfactory credit references.


A minimum of $50.00 applies to all orders. Orders of less than $50.00 are subject to a $20.00 handling charge.


Prices are in U.S. dollars. All prices are Ex-Works (EXW) Asheville, NC. Correct prices are those in effect at the time orders are placed. Federal, state, and local taxes are not included.                         


We are pleased to accept VISA, Master Card, Discover Card, and American Express.


Palmer Wahl prepays shipping charges and bills them to the buyer. We ship by the most expedient method. Standard shipping is via FedEx or by an alternate selected by Palmer Wahl.


Palmer Wahl Instrumentation Group ships many catalog items from inventory, after reinspection and testing to customer configurations, for delivery the following week. We will be happy to expedite orders for same week delivery (when possible) for a nominal expedite charge.


International Sales


You may verify pricing by requesting a pro forma invoice including air freight, insurance and handling charges to your nearest international airport, FAX or e-mail are reliable and convenient ways to obtain this information.


Payment may be made in any of three ways:

  1. In U.S. currency, by U.S. bank draft or wire transfer, directly to Palmer Wahl.
  2. By major credit card. Visa, Master Card or American Express.
  3. An irrevocable letter of credit to Palmer Wahl Instruments. LOC should be opened for 120 days minimum to allow for occasional bank delays in obtaining these documents.


Call Palmer Wahl Customer Service at

(800) 421-2853


Many items are shipped from inventory for immediate delivery after payment is received. Delivery schedule is thirty days or less for non-stock items.


Shipments are air freight unless otherwise provided. Ocean shipments are usually not recommended for instruments.


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Wahl Temp-Plates
Palmer Wahl Instrumentation Group
234 Old Weaverville Road
Asheville, NC 28804
828-658-3131    800-421-2853

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