Palmer Wahl offers repair services on most products we sell. Use our Request an RMA form (Return Material Authorization Number) form and follow the instructions. You will receive your RMA number via email once your item is received at our facility. If you prefer, call Customer Service at 1-800-421-2853 for assistance with the RMA process.
All repairs include repair and checking that the unit is in good working order, light cleaning, software updates (if applicable), and standard calibration. Optional NIST Calibration with before and after data is available upon request.
A $50 Evaluation Fee is applied to items returned with an RMA - if, after you receive our evaluation/service quotation, you decide not to calibrate, repair, or replace the item.
Custom Points or Added Points - Palmar Wahl will calibrate your instruments at your specified temperature or pressure points at an additional charge.
Special Requests - When calibrating your instrument, our experienced personnel will help you to achieve the level of accuracy necessary for your instruments and probes. Call us with any special requests you have.