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Please use this form to generate a Return Material Authorization (RMA) before returning your unit to the factory.
When you are finished, you will receive a copy of this information via email.
**Please print the confirmation email you receive and include it with your return. You will receive your RMA number via email once your item is received at our facility.**
Please follow the instructions to return your item. If you have any questions or concerns, please contact us at (828) 658-3131 and select menu option "1".
You will receive your RMA number via email once your item is received at our facility.
Please ship your item to:
Palmer Wahl Instruments, Inc.
234 Old Weaverville Road
Asheville, NC 28804
NOTE: Please remove all lithium metal batteries from unit and package prior to returning.
HSICBB-P, DST300, DST400, DST500, DST600 (EXCLUDING "I" AND "NB" VERSIONS) contain primary lithium metal batteries and must be shipped in accordance with DOT/IATA requirements if not removed.
***DO NOT RETURN DAMAGED LITHIUM ION OR LITHIUM METAL BATTERIES UNDER ANY CIRCUMSTANCES.***
ALL PRODUCTS CONTAINING MERCURY MUST BE RETURNED TO US IN SEALED PLASTIC BAGS AND PACKAGED IN ACCORDANCE WITH DOT SHIPPING REQUIREMENTS.
When returning pressure recorders, please please flush the supply lines before shipping to remove any remaning fluid.
Please remove any connectors, pipe fittings, hoses, or other attached parts before returning your item. We are not responsbile for any lost or damaged parts.
Please write "RMA" prominently on the outside of the box so that we may route your item properly when we receive it.
**Once you submit this form, you will receive an email containing all of this information. Please print the entire email and include it in the box with your item.**
Our quality management system is certified to conform to ISO 9001:2015. We maintain a calibration system in conformance with ANSI/NCSL Z-540 and MIL-STD-45662A.
All calibrations are performed against standard instruments, traceable to NIST. Records are stored for a minimum of three years. Standards used have a test ratio of four times greater than the unit being calibrated. We can perform certified, traceable calibrations in support of companies that require meeting FAA and FDA quality standards.